When can I call Direct Line?

When can I call Direct Line?

Who underwrites Direct Line car insurance?

If you use a direct debit, your car insurance is paid for by us and only costs you for the days you drive and the miles you travel. All we ask of you is that you keep an accurate mileage record and return a completed fuel card.

We will notify you by email when your car insurance ends, unless you choose to cancel your policy before the end of the month. You may cancel by replying to our cancellation notification or by calling our customer service line on 0333 200 2711.

You may also cancel your policy at any time by replying to our cancellation notification or by calling our customer service line on 0333 200 2711. Direct Line Auto Insurance Policy Terms & Conditions. The Direct Line Group, trading as Direct Line Automobile Insurance Company PLC, offers its products to eligible customers only. The Direct Line Group is authorised by the Financial Conduct Authority (FCA) and regulated by the Prudential Regulation Authority (PRA). If you are interested in finding out more about how we regulate and our position on responsible investment please go to www.directline.com/responsibleinvestment.

1 You are only covered for 'accidents' and 'omissions'.2 This policy does not cover you if: (a) your vehicle causes loss or damage to other people or property; or. (b) your vehicle is stolen, or you intentionally damage your own vehicle.3 We will cover you for all accidents caused by you, where: (a) the accident happens whilst you are driving or parking a vehicle you own, hire, borrow or use in connection with your work; or. (b) your driving licence is suspended; or. (c) you give false information about your driving history; or. (d) you fail to carry a valid driving licence; or. (e) you drive in breach of conditions set by law; or. (f) you drive in breach of any condition in your policy; or. (g) you are not insured for motorised two-wheeler use; or. (h) you take part in racing or speed events.

When can I call Direct Line?

Direct Line is available to all British people aged 16 and over, in the United Kingdom and Ireland. Once you are ready to speak to your friends and family via the telephone you must: If you do not already have a telephone account, it is likely that you will be asked to buy an account with us. It is recommended that you choose annual payment plan, in line with the type of contract you would be paying monthly. If you already have a landline or mobile phone, you will be offered an optional package based on your circumstances. You can pay your bills online, send us a check or pay using your debit or credit card.

How do I pay for Direct Line? You can pay for your account with a debit or credit card, a cheque, or you can pay instalments using a credit line. To purchase a personal phone account and to manage your account: If you are paying for your account using a credit card, we will add funds to your Direct Line account by authorising a credit card payment. This may take up to seven days.

If you want to add funds directly to your Direct Line account, you will need to speak to our call centre. To do this, please dial our Customer Services number from the UK, Republic of Ireland or Channel Islands: You can also manage your Direct Line account with a debit card, but you will need to visit your local call centre. Please contact us to make this arrangement.

We will charge you 5 for each credit card payment that you complete, with a maximum of four payments per month. When can I add money to my Direct Line account? When you add money to your account, it will be kept safe for you in your Direct Line bank account, even if there is not enough to cover your calls. As soon as you are able to call for free, you will be able to use your new money.

How does the credit line work? The credit line helps you to use Direct Line services whenever you need them. With the credit line, you can call for free for the first 24 hours of each month. The call limit you will be allocated will be the amount left in your credit line, which will vary depending on your plans. The number of calls that you can make in this time will also depend on your plan.

Why are Direct Line so expensive?

We've heard it before: Direct Line is expensive. In fact, we're told it's so expensive that they have to use a different advertising method to sell their services than most other insurance companies.

Well, we're here to tell you that this isn't true. To prove it, we're going to break down Direct Line's costs and show you why they're actually cheaper than their competitors. Let's get started. What Does Direct Line Charge? The biggest difference between Direct Line and their competition is the service that they provide. In addition to their standard insurance policy, Direct Line also offers a service called Online Care. This service allows customers to make payments and receive information online in the same way that they can pay their mortgage or rent.

When compared to other insurance companies, Direct Line's Online Care service is much cheaper. Here's an example: A customer pays 100 for their annual premium. If they decide to make a claim, they pay 50 to a doctor's surgery. 50 is paid to a third party for an ambulance call. 25 is paid to a third party for a helpline call. 0 is paid to a third party for a claims management call. Direct Line's Online Care service will cost 0 to the customer. The reason for this is because the service is provided by a third party. They simply take your money and pay the third party, who then gets the job done for you.

By contrast, your standard insurance company will charge you 50 if you call them for advice and they'll charge you 50 if you make a claim. Because of this, it's no wonder that people think Direct Line are expensive. After all, if your insurance company is charging you 50 for an adviser and 50 for a claim, then it's not really saving you anything to go with Direct Line.

How Does Direct Line Compare To Other Insurance Companies? Now that you know how much Direct Line charges for Online Care, let's take a look at how they compare to other insurance companies.

Who owns Direct Line insurance?

Direct Line is owned by the insurance companies. It's a general statement, but does that mean that the company only sells to other insurance companies? No. If you have your own policy then it doesn't matter who sells you insurance - it's still your insurance.

If I sell Direct Line insurance, do I still need to be a member of the British Insurance Brokers Association? No, but if you are an insurance broker in the UK or Ireland then you must be a member of the BIDo I need to join the BIA in order to sell Direct Line insurance? Yes, you must be a member of the BICan I sell Direct Line insurance through any other means? Can I sell Direct Line insurance to non-business customers? Yes, but they must be a member of the Direct Line Protection Plan (PLP). Is there a minimum age for selling Direct Line insurance? The minimum age is 18. I am a Direct Line customer, but I don't want to use my insurance to cover my home. Why? You can use your insurance to cover your home but it can only be used to cover damage caused by the elements or vandalism. Can I use my Direct Line insurance to cover more than my home? Yes, but you must have a separate policy that covers your possessions. I am looking for cover that I can use to protect my possessions. Which one do I need? You will need to call Direct Line on 0800 488 888 and speak to one of their sales advisors. How much should I pay for Direct Line insurance? It's different depending on whether you are buying cover for your home, business or both. You'll be quoted by a Direct Line sales advisor.

What are the different types of Direct Line insurance? There are three main types of Direct Line insurance: Home and contents insurance - covers you and your possessions against damage from the elements, vandalism, fire or other accidents. Pet insurance - protects your pet against injury or illness. Personal accident insurance - covers you and your possessions against accidental injury. What are the benefits of Direct Line insurance? It's called Direct Line because it's easy to make a claim.

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